VATERRA House Lagos
Frequently Asked Questions & Policies
Find practical information about bookings, your stay and hotel policies. Contact reservations if you need help with a specific booking.
Free cancellation is available up to 24 hours before arrival. A cancellation made within 24 hours of arrival, or a no-show, may incur the first-night charge. Any different condition shown with a selected rate will apply to that booking, subject to applicable law.
Promotional or non-refundable rates follow the conditions shown with the selected rate. Review the rate conditions before confirming your booking.
One child aged 0–5 may stay free when sharing the existing bed, within the room's maximum occupancy. Classic allows a maximum of two guests: two adults, or one adult and one child aged 0–5. Classic Superior, Deluxe, Executive Deluxe and Executive Suite allow up to two adults and one child aged 0–5. Children aged six and above count towards the adult limit. Cots and extra beds are not available at launch. The included breakfast allowance is for one room occupant. Ask reservations about breakfast for additional occupants and any extra charges.
Payment may be accepted by card, bank transfer or cash. The available method and payment timing will be confirmed with your reservation.
Yes. The published room rates include applicable statutory taxes and breakfast for one room occupant. A separate 10% service charge is not added to these room rates. Any optional extras must be quoted separately before you agree to them.
Check-in is from 2:00 pm. Check-out is by 12:00 noon.
Yes. The published breakfast-inclusive room rate includes breakfast for one room occupant. Please ask reservations about breakfast for additional occupants and any extra charges before booking.
Complimentary Wi-Fi is available for hotel guests.
Parking is available for hotel guests.
Early check-in and late check-out are subject to availability and may attract an additional charge.
Every room has a desk, air conditioning, complimentary guest Wi-Fi, a coffee maker and a minibar. Please confirm minibar prices and any optional service charges before ordering. If particular bathroom features or physical accessibility arrangements are essential to your stay, ask reservations to confirm them before booking.
No. Guest rooms do not have a kitchen, refrigerator or microwave.
No. Pets are not allowed.
Guest rooms are non-smoking. Smoking is permitted only in designated outdoor areas.
No. VATERRA House Lagos does not currently offer these facilities.
No. VATERRA House Lagos does not currently provide an airport shuttle.
Yes. Contact reservations with your dates, preferred room category and booking requirements. Availability and any quotation will be confirmed in writing.
No. There are presently no meeting rooms or business-centre facilities.