Accessibility

Last updated: 13 September 2026

Our approach

VATERRA HOUSE HOSPITALITY NIGERIA LIMITED wants people with different access needs to be able to use the VATERRA House Lagos website. We are working to make the website clear, operable by keyboard and compatible with commonly used assistive technologies.

Measures used on this website

Our website work includes:

• clear page headings and landmark regions;
• descriptive link and button text;
• keyboard-operable navigation, menus and FAQ controls;
• visible focus states;
• text alternatives for informative images and empty alternatives for decorative images;
• labels and validation messages for forms; and
• responsive layouts for mobile, tablet and desktop screens.

Conformance position

We aim to follow Web Content Accessibility Guidelines version 2.2 at Level AA where reasonably practicable. This statement does not claim that every page or third-party service fully conforms. The website must be tested again after final content, photographs, consent tools, analytics and booking integrations are installed.

Third party services

Some booking, mapping, social-media or consent functions are provided by third parties. Their accessibility is partly outside our control. If an external service prevents you from completing a task, contact us and we will provide reasonable assistance or an alternative route where available.

Physical accessibility information

This statement concerns the website. It does not confirm step-free access, accessible bedrooms, lifts, accessible bathrooms, parking dimensions or other physical facilities. Please contact reservations before booking if you have a specific access requirement so that the property can confirm what is available.

Requesting assistance or reporting a problem

If you need information in another format, need help making or managing a reservation, or encounter an accessibility problem, email reservations@vaterrahouse.com, call +234 911 323 7566 or contact us on WhatsApp at +234 911 323 7566. Tell us the page, task and device or assistive technology involved where possible. We will review the issue and respond as soon as reasonably practicable.

Reviewing this statement

We will update this statement when material accessibility changes are made or when a review identifies a significant issue. The date at the top will identify the latest version.